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| - I am new Yelp and I decided to check out Megabus reviews. I'm actually astonished by all these terrible reviews.
I've been using Megabus for a few years and although there is the occasional delay, I feel that they're all reasonable (snowstorms, accidents, traffic, construction, long holiday weekend with busy 401)
I usually take the 6pm leaving from Montreal (Avoid the 5pm bus to Toronto if you're going downtown, it is NOT a direct trip, the 5pm makes about 5-6 stops along the 401 before arriving in Toronto) and the 6:30/7:30am leaving from Toronto. When there is something going on at the Bell Center (practically right next door to their new location - 997 Saint Antoine West in Montreal) it's a little difficult to get out of the city but obviously that's out of their control. Some bus drivers will try to take an alternative route but being someone who's from Montreal... You can never escape traffic lol
The Toronto bus at 7:30am is by far my favorite. However please be aware that it does make a stop in Cornwall and Kirkland before arriving in Montreal. Nonetheless, our scheduled arrival is 1:50pm and sometimes we get there a little earlier depending on the weather conditions and traffic.
Montreal terminal is a little small, considering there's nothing IN the actually terminal. But if you go upstairs, where the skating rink is, there is a little foodcourt and also the train station is close by with a convenient store, McDonald's and Tim-Hortons. I would just recommend getting your snacks/water beforehand. Unlike Toronto, the line is made INSIDE & Trust me, if it's -40 outside, you really appreciate this. When they're ready to board, one of the employees will come to call out your departure time and open the gate. There's not a lot of seats available so the young lady at the counter usually tries to get everyone to move forward in the line so all the seats can be used. She also makes speeches (I guess they don't have a recorded message or PA system) when/if the bus is delayed for some reason (usually traffic due to the bell center or rush hour, lol)
Toronto is right in the heart of downtown. It's close to everything. It's really convenient. However it's really busy, considering they have greyhound there as well. The first time I went, I wasn't sure where to wait in line. The line is actually outside at one of the gates. When it's cold... You obviously prefer to wait inside and when you see they're starting to board, you run outside so you're not the last to board lol
Most of the bus drivers will tell you the stops on the intercom/microphone and also mention that there is no break at Kingston. Sometimes you can stretch your legs but I noticed that the time spent there is mostly for the drivers to change shifts. I've seen people running after the bus because they decided to go to Tim Hortons down the street, you really don't have the time. Make sure you have everything with you before traveling.
As for wifi, sometimes it works, sometimes it doesn't. I don't really go on the bus for the wifi so I can't complain about it. I just use Megabus as a way of getting from point A to point B at a pretty cheap rate (buy your tickets in advance, if you buy last minute, it's almost double the price) - It's the fastest and cheapest rate to get to Toronto since Greyhound goes by Ottawa and Via Rail isn't always affordable.
In all, I had to give them a 5-star because I've never had a problem with employees, they're always very kind and accommodating. One of the employees, a tall young man, even helped me bring my suitcases to the bus (I had two. SIDENOTE - you have to pay for your extra suitcase, since you're only permitted one of 50lbs) Their transportation is affordable despite the wifi and delays. I hope this new review allows customers to be a little more understanding of the Megabus policies and also the road conditions when traveling.
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