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  • I have a major love/hate relationship with Sprint. I'm not a big fan of the company's phones or service, but I have a really good deal through a family member who used to be an engineer with the company, which keeps me connected to Sprint's service. The downside with my plan is that I rarely can go to the stores for help. But while trying to switch phones, a customer service person shut off my phone, and the new one still wouldn't activate. So I ran to the store to see if there was something that could be done. The people in the store were very helpful trying to solve the problem themselves, but they could only do so much (employee family plans can't be done through the store). So they let me use one of their landlines and dialed me through to the right people who could get something done. I tied up one of their service areas for a good half hour, but I never felt like I was in the way. I've also stopped in a few times to take a look at the phones and just ask a question or two. I always tell them right away that I won't be buying that day, but they were still really good about taking care of my questions.
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