We'll be canceling service with this company soon. I think they hire people with absolutely no experience in pool maintenance, and little work ethic. We previously had a nice service tech named Charles. He was friendly and did a good job. He's been replaced with someone not friendly and does not do a good job. The newest service tech does his job super fast, we watched him "clean" the pool with one hand while talking on his phone. When he left, the pool was still dirty with leaves on the bottom, and dirt floating on the top.
I agree with other reviewers that say pool equipment is always broken and needing repairs. It makes sense they are incentivizing their techs to recommend repairs or break equipment so they can do so. I wish I could count on this company to do good work and make honest recommendations, but I feel instead like we are being taken for a ride.