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  • Do NOT go to this Osmow's if you've been to any other Osmow's or Lazeez in the city. I've been to other Osmow's and Lazeez over 50+ times in the last few years and have never had food quality or service like this one. I complained that my Large Chicken on the Rocks with pop ($15) was cold, and here's what happened: 1. Manager put his fork in my food and pulled some fries out, then touched them and asked me to touch them to show me that it wasn't "cold" like I had mentioned. I asked for him to warm it up and he gave me some excuse about fries vs. rice that I didn't understand. 2. I just came from a 12-hour shift and said screw it, I'm hungry and am not going to argue with this guy. 3. ME: After a few minutes, I had lost my appetite and was eating by force. That's when I had enough and told him that it was rude to pull the fries out and ask me to touch them like I'm a kid and don't know what cold food feels like or that I was lying or had bad intentions. 4. MANAGER: I can't give you another meal since it costs me $11 to make each one. It must also be the garlic sauce you're tasting that's cold because we just pulled it out of the fridge. Shawarma maker next to him puts the bottle in my face, I touch it and he's right - it was ice cold. 5. ME: So you can't warm it up for me, you can't make me another one and that's it? I don't want you to throw it away, I wanted a fresh and hot one and you gave me no options. You could have asked me to pay full price for another one and made sure it was hot. I'm the customer and the one who's paying for this meal, why are you telling me that the food is cold if I'm the one eating it and unhappy? 6. MANAGER: He shrugged his shoulders. 7. ME: I then mentioned that I saw a review from a few months ago on Yelp who said their meal was also cold, that's when he lost it and just didn't want to talk to me. I said thank you and walked out.
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