My home warranty company sent me to this company when my sub zero fridge needed repair. I was a little nervous when I looked this place up online and saw some questionable reviews. I was completely proven wrong. The technician came out to my house twice, once to try and fix the ice maker, and once to replace it. They took care of ordering it and called me as soon as it was in. Both visits took less than 20 minutes and the guy knew exactly how to work on my fridge. Only gripe was the long lead time on both visits (1+ weeks). Would definitely recommend.