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| - So Dr. Lieberman is very nice and thorough, no issues there really. I gave this review 3 stars because of her, but if I was basing this review solely off the office staff, particularly the front office staff I would probably give it a 1.
The front office staff are rude and leave much to be desired for customer service. Two of the gals that work the front desk and one that works the 'check out' desk area in back, whatever you call it, had so much attitude!
I'm a pretty busy person when I'm at work and things can come up unexpectedly so sometimes it can be hard for me to keep appointments. I had scheduled an appt and had to call to reschedule, then I rescheduled it a 2nd time (again, work!), the 3rd time the appt came around I was so busy I completely forgot about it (my bad!). The front desk gal wouldn't let me live it down! She called me on my cell phone and then again on my work phone and very rudely asked me if I was coming to my appt. I said no, apologized for not calling and explained that I was extremely busy and had to stay at work and that I would call back to reschedule. She then proceeded to scold me like I was a 5 year old child and basically gave me a 'what for'. I don't appreciate being talked to like that regardless of if I didn't call. Be professional!
So I eventually made it to my appointment! A different front desk gal again left much to be desired for customer service, but whatever. When I finally got put back into the doctors room I realized that I hadn't paid my copay. I thought this was strange because I've always paid it first. So I walked out and asked the gal at the back desk area (who I was directed to) when I should pay. She rudely said we just take whatever payment is on your card after your appointment (as if I should have known). I said oh ok, I've never done it that way so I was just curious and also asked if the visit would be covered. She again very rudely said, "I dont know, we don't check your insurance, we don't do that, we've never done that. Check your deductible, it's whatever is on there, I don't know, you would have to call." WOW! I've worked in two doctors offices totaling about 4 years and insurance was always hard for me to understand then, let alone on my own! I also would have NEVER said that to a patient.
I don't know, your choice, but when people are going to the doctor which can be emotional for some people depending on what's going on, the last thing they need to deal with is rude A** people! K, I'm done. lol.
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