| rev:text
| - Went to the Apple store because my iPhone 4S wifi wouldn't connect to secured servers. Before scheduling an appointment, I had my boyfriend who is a computer scientist and IOS Mobile App Developer take a look. After playing around with the phone, he suggested we take it to the Apple Store because he figured it was a technical issue and wanted them to run a diagnosis test.
We got lucky super one day. Went right on the website and saw 1 appointment slot available for the rest of the weekend for 10:40am on a Saturday. Get there, checked in and waited a good 20 minutes for our guy came to see it. I am 100% positive we were forgotten about. Other people who came well after us were getting helped before we did. We sought an associate to see what was the deal and he said someone was coming in a very rude way. Whatever. I just want to know what is wrong with my phone.
Finally, after waiting another 5 minutes, our guy comes ( am not sure what to call them). I let my boyfriend do the talking since he is far my advanced than I am when it comes to technology. He suggest to the Apple associate that he should try to connect to a secure server and not the guest wifi. The guy ignored my BF and connects to the guest wifi and thinks there is nothing wrong with the phone. We told him connecting to unsecured accounts wasn't the issue before hand and he didn't listen. OK fine. I am OK with you not just taking our word for it. He tells us he doesn't know the secured wifi for the store password which I find hard to believe but because there was a network called "Apple Break Room Wifi" or something to that extent. As a sales associate, I expect you do know the break room wifi. He seemed upset that he has to go find it. We asked him if he would run a diagnosis and he refused. I was beyond annoyed. At this point, I wanted to say "F" it and just leave the store.
He tracks down the password and behold, everything we told him panned out. My phone wouldn't connect to secured wifi servers! He then gives us some bogus instructions for how to fix it and was trying to pretty much kick us out of the store because he no longer wanted to work with us. Good thing I brought my BF with me. He started speaking more "technical" jargon in which the Apple associate realizes he was not speaking with your typical customer but actually someone who knows what he is talking about. He quickly changes his approach and actually started to try to help us out. In fact, my BF starts thinking out loud giving himself instructions and the Apple Associate pretty much seemed over his head. It was a wasted trip.
I honestly feel, and I am not trying to use the sexist card, had I walked into the Apple store by myself, they totally would have sent me on my way without trying to see to it that I was somewhat satisfied with my visit. Instead, I bring a (male) person who knows possibly more than they do totally showed him up and we finally were treated with some respect.
I avoid Apple Store at all cost. They are always extremely busy, waiting times are horrible even with an appointments and it's hard to get quality assistance. I think this has a lot to do with people coming into the store who are just there to go on the internet. It's cool to have an Apple Store in Madison but I almost feel like there needs to be two. For the amount of people who own Apple products, this one store cannot keep up with the demand and it totally affects customer service.
In the end, I had to get my phone replaced by the cell phone provider. Thanks for nothing, Apple.
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