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| - I've been meaning to write this for a while and have kept forgetting, so here goes... I don't like writing bad reviews because I hate to judge a company based on a single bad experience. It was all pretty typical stuff at the beginning. There was a wait, so we sat at the bar & ordered food. But between that moment and when our food came out is when the problem started. Bartender's pals decided they would come up to the bar (specifically, the area where other servers typically pick up their drinks) and the three of them crowded it so the other servers could barely get in to take care of drinks for their own tables, and when they did his pals were constantly bumping into them. Not only this but they were just standing over people's drinks, not really wary of the fact that hair or spit could get in the drinks as they were talking. I might just be picky about that but I think that's disgusting. They took over my space, all huddled over my wallet and drink. Then proceeded to carry on highly inappropriate conversations with their bartender pal, as if he wasn't working.
From this point on, the only time he helped us was when he brought us our checks (quite a while after we had actually finished). While he was gabbing away about his weekend plans and girls and who's dating who (for about 30 minutes), someone else brought us our food, a bartender from across the bar came over just to re-fill our water, I had to grab another server's attention just so I could get silverware, and no one bothered to ask us how our meal was (it really wasn't terrific by the way, but that's beside the point). Meanwhile, he's pushing free drinks to his buddies. Then, worst of all, one of the bartender's pals reaches over and starts muddling a drink for him. NO! NO! NO! NO! NO! Who does this?! And who the heck lets him do it?! I certainly didn't see him wash his hands and he certainly didn't work there. Not cool dude!
Now, I realize P.F. Changs isn't exactly Ruth's Chris or some 5-star-chef restaurant. However, I still expect SOME degree of professionalism on the part of the staff. At some point, I expected the bartender to look over and say, "hey guys, we're pretty busy. I'll catch up with you later." or maybe "hey guys, why don't you come down to the other end of the bar so we can talk" (and you won't be in the way of other servers or crowding this part of the bar). The restaurant was on a 45-minute wait and the bar area was full- I'm sure he had better things to be doing at that time, instead of gabbing away and leaving the drink-mixing responsibilities to his fellow bartenders. He had responsibilities to his customers and the other servers in the restaurant, and he wasn't taking care of those responsibilities. Since he wasn't taking care of his responsibilities, other staff could have spoken to him or spoken to his pals, or a manager. If one of your coworkers is doing something that's obviously inappropriate, say something! Ask if he could have his friends move, or ask if he could help with something, just to give a hint that there are other priorities that need attention at the moment. If you're a manager and you see this going on, STOP IT! It is your responsibility to be aware of what is going on in your restaurant.
Worst. Service. Ever.
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