| rev:text
| - ***UPDATED***
First off I came here because of the name Findlay. It's supposed to stand for honest sales. I was treated well at Findlay Chevrolet. I thought that service is synonymous to all Findlay locations.
My experience started great, sales person Josh was not pushy. He did try flirting with me which is a bad sales tactic. I told him what vehicle I wanted, price range of payments, and he brought Kevin in. Kevin came off during at first but the next time I saw him he was very nice and friendly. Josh didn't communicate what I wanted, my concerns or that I'm walking out if we start playing the price is right game. Regardless of all that, he did not tell his manager. I was increasingly getting frustrated.
I had a complaint here about the APR but after Joey S explained the reason for it in a way I can understand, I am no longer fumbling about it.
Did I mention Chevy has fountain drinks and espresso/hot chocolate machine for guests? Just mentioning it because I got thirsty and sales guy said snackbar is closed.
Josh walked us to our new car I asked if it only came with one key, Josh said no there's a second one. He pulled up the older vehicle and I started taking my things out. Josh was removing the plates. When he was done with both cars, he stood near me as I take my stuff out which made me uncomfortable because it was a car and I was trying to look under the seats. I ended up not looking thoroughly because if this. He probably didn't mean anything by it, still it was weird. Could 2nd just me.
Finally in the new car, Josh continued chatting. Saying if we made certain dishes he'd come over. He connected my phone to the car's Bluetooth. I found out later the text messages doesn't work. _ Day 5, still doesn't) Chatting done, he said thank you, shook our hands and left.
I started the car but didn't know how to use the parking brake, I asked another sales person walking by. I asked him what a couple more buttons did (brake hold, econ) he said these we're supposed to be explained to me before I left. I get home. Guess what I didn't get? My second key! I was tired but they're closed the next day and I really just want this over with. I drove back to the dealership. Waste of time, energy and gas. My friend was in the car with me. Josh reached across me to hand her his card.
I texted Josh and told him that my car does not have the autostart feature that he said it did. The XM pamphlet in the car when we were looking at it in the lot is meaningless because it didn't have an XM radio (I as told later that the brochure was put there buy mistake, understandable) and that my text isn't going through to the car. I did not have this problem with my camaro. Josh stopped replying after this. So much for good service.
Stopped in and dealt with Joey and Kevin a few days after this, both were great and when the bad experience has left my mind, I will definitely come back and see them. This is the treatment I wish I had the first visit. Josh took really good care of us and his friendly no pressure service is how it should be.
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