This was my second time here for lunch while waiting for my car to get serviced at Honda West (this is a late review; I came here Jan 10 of this year). I was greeted pleasantly by my server and seated right away (the restaurant wasn't full yet). Even though she took my order right away, I was pretty much ignored after she brought my pho. I only ordered two items--charbroiled sate chicken breast and tiger prawns noodle soup(#42) and green tea. The broth base and shrimp tasted okay, but the chicken was a bit flaccid and half cooked. It looked like the kitchen staff skipped the charbroiling step! The server also forgot to bring my tea. When I flagged her down to remind her, she didn't even apologize!
This restaurant needs to improve their customer service and food quality, because there are a lot of other great Vietnamese restaurants in town...