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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The customer service representatives at the Pearson airport location need a HUGE revamp on handling crisis situations, not to mention in depth diversity training . They were dishonest . Impatient . Unwilling to answer necessary questions and downright rude . A supervisor . I wish I'd gotten her name . Tells standby passengers "I get to decide who flys and who doesn't, so you'll just have to deal with it ." I barely picked my face up off the floor after hearing that . Extremely inappropriate . Frustration levels were high because most of us had been delayed in Toronto for an additional unplanned 24 hours, because of weather conditions . STILL I literally never witnessed any customers even raise their voices let alone do anything to warrant a reaction as unprofessional as that .
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