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| - The TL;DR Version 2015-2016: On Q Property Management is the epitome of greed. I rented a small unit in Scottsdale. The proximity to Downtown Scottsdale, my company, the waterfront and the "diamond in the rough" rent was not worth the headaches nor the proposed legal action I had to take against On Q Property Management. They try to con tenants out of their security deposits and lie about how the money is used (it's not, the company pockets it). They say services are provided but cannot provide proof of these services, they say invoices are "lost" when in reality they could call said "company" and have said "invoices" reprinted. GREED. Thankfully, I was able to recover the money that they wrongfully kept from me, however it was not without headaches and proposed legal action.
The Complete Story: On Q and JD Jarvis had me sign a lease, pay $930 as a security deposit, pet deposit + $700 in first month's rent by July 30, 2015 to secure the unit and move in at the start of the lease, August 1, 2015. The only accommodating thing On Q Property did for me was to split my security deposit in 1/2 and I could pay the remaining 1/2 with September 1, 2016 rent (this was a documented and carried out accommodation). Standard practice in securing a rental space.
The unit was not cleaned nor move in ready at the start of the lease and I was not given keys to the home nor allowed access to the home for approximately 1 work week. * This is illegal and against Arizona State Law + Arizona Tenants Rights and Responsibilities *.
Documented and certified demand letters were sent before I could receive keys to unlock my front door. After I received the keys, I went to inspect the home. I submitted a 2-page report of my findings + photos to On Q along with their move-in inspection paperwork.
Upon move-out, I gave over 30 days' written notice, cleaned, photographed, documented the cleaning process and left the unit in better shape than was given to me. Breanna Smith inspected and commented on how clean the unit was. I received a refund of $730 ($200 less than my security deposit). On the check invoice was "General Cleaning of Unit".
I sent Rebeccah Arnett a request for an itemized list of cleaning provided; the company, the date, the services provided, etc. and a deadline to provide this. She did not comply with my request for 15 days.
30 days after my lease ended and I was still requesting documentation. This matter turned into a back and forth (via documented e-mails) from August 19 to September 7, 2016.
On September 7, 2016, I sent a certified demand letter requesting an itemized list of services and the $200 owed, or else I was taking On Q Property Management to small claims court to seek the amount owed + punitive damages for their violation of Arizona State Law + Arizona Tenants Rights and Responsibilities (again).
On September 9, 2016, I received a check in the mail for $200 with a signed letter from On Q saying: "...The owner was unable to locate the receipt, so has agreed to refund additional $200 that was held".
I am 99.9% positive there were no services provided and On Q / the owner was trying to pull the wool over my eyes ... As a property management company, they are only loyal to themselves. They could care less about the tenants whom occupy their properties and in some cases they could care less about the owners they represent.
I realize I am lucky. However, a lot of On Q Property Management's tenants/victims are not.
So I write this review for those who have been taken advantage of and traumatized by On Q Property Management's greed and their inattentive, dismissive employees.
Conclusion: This company cannot defend themselves against tenants like myself and others whom I have read similar reviews from who have documented e-mails, photographs, text messages and certified demand letters. The fact that they could not provide a simple document and in turn refunded the remaining $200 of my security deposit, speaks *VOLUMES* about their role in the situation.
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