I agree with every other review! Big rave to Charles and this Spa! I am a huge skeptic since nothing has worked for me, like fillers, microdermabrasion, etc. Charles is the nicest, calm, caring, gentle professional ever! He makes you feel so comfortable! I had the PDO thread lift and cannot be happier! Trust me, getting a tooth filled is a worse experience. No pain, no bruising..worked the same day!! I will send all my friends here!!