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  • Hertz was the worst car renting experience I've had to date! My husband and I called twice before our trip to confirmed if they had an infant car seat and what the cost would be. Twice we were told "Not to worry about it" and that there was no cost for the service. Once arriving to the location after our flight, we waited in the Hertz reservations line for 45 minutes! This made us late to our dinner with family and friends. When I picked up the car the rep informed me that we would be charged $11.99 per day for the car seat! I could have made arrangement to have a car seat in Charlotte if I would have known, but now that the rep had me there she stated "We can not permit you to leave and get your own car seat, you have to use ours". Horrible customer service and bait and switch tactics! I will never use Hertz again and will make sure my friends and family never do too!
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