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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • If you value your home and time don't use this company. Do not let your home warranty tell you they have no other vendors. Two weeks ago I called my home warranty about a link between the first and second floor of my home. Within an hour I received a scheduling call from Alan's to come out the next day. So far so good, right? The tech shows up, say its the toilet washer ring not the shower like a thought. Ok fine, I'm not a plummer what do I know. Works done, I pay my co pay for the service and we all go on our marry way. Fast forward two weeks, the 'toilet' leak is now a big water bubble in my kitchen and a big mess. I call my home warranty and they send the same company. They call right away to schedule the visit the next day. So far so good. They say they will be at my home between noon and 5 pm. After my husband wastes his whole day waiting for the plummer to show. They call at 5 pm to tell me that the plummer is finally on his way (finally). I get home at 5:45 pm and they plummer is just getting to my home. irritated at this point but not his fault.... until I find out that this is the same plummer that came out two weeks earlier and didn't to the job right the first time. He tells me its another call, he can't fix it tonight and it will be another $75 copay. I ask him to explain what is wrong and his response is: "Your warranty authed the work then took it back and i'm late for my next call" I ask for his name since he has now gone from being unprofessional to down right rude. I ask for his last name and he refuses to give it to me. At this point I getting pretty ticked off so I ask he was the person who came out the first time and he says yes. So I ask him to help me understand how the same leak is now a whole new problem because he missed it the first time? it deteriorated from their ending with get out of my house. My next call is to my home warranty, turns out he bold faced lied, they did issue the auth to fix the leak but did not reverse it. After explaining what happened I was for another vendor to do the repair. I may still have to use them but I was clear that I would rather pay my $75 copay again to another vendor than allow Alan's plumming into my home ever again! If you have read this far head the warning don't allow this company into your home!!!!
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