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  • I took my Toyota 4Runner to the Express service here because I had a free oil change gift card. Going to the dealership to drop my car off was great--my dad and i were greeted with smiles because they are familiar with him as he goes to the dealership often for modifications to his car. We dropped the Toyota off around 2:00 on a Saturday, and because I was getting an oil change with a complementary car wash it would take awhile. Then at 4:55 (FIVE MINUTES BEFORE CLOSING TIME) they called me and said my car was ready for pickup. Did they expect me to teleport to the dealership in five minutes? When I called back at 4:59 to explain that I would not make it in time and to leave my car unlocked, they had presumably already left and did not answer my phone calls. Because of the poor customer service I did not have access to my car for over 24 hours because the dealership is closed on Sundays. Thanks! When I finally arrived at the dealership on Monday morning I had decided not to make a scene and not to express my anger at the lack of customer service, expecting the same smiles and friendliness as before. However this time I arrived without my father, and me being an 18 year old girl they did not treat me the same way as before--I was greeted with attitude when picking up my vehicle. At this point I was furious and finally got to my car only to realize that they did not even wash it (AT ALL)!! So, in my experience with the honda dealership i received poor customer service, attitude, and not to mention a complete disregard for the service I was supposed to receive on my vehicle. I will DEFINITELY not be returning to the express service at this dealership.
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