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  • We stayed here on an arctic-vortex-infused staycation weekend during the slow season. That's why I was so surprised when we were up-sold to a larger suite and the staff all but vanished. During slow season, I kind of expect the staff to stick around and show me around a little, especially when it's my first stay (see earlier reviews on Hazelton and Trump). Suite finishes are decidedly minimalistic with a nod to 70s shades of green. Some of the furniture was looking worn in places, which seems surprising, considering how recently they renovated. Bathroom decor is the highlight here - very clean and light with a TV in the mirror so your bath and show/game never need be mutually exclusive. The shower had very low water pressure but everything was pretty clean. Good points: the gym here is awesome and mostly empty and the yoga studio is cute with a nice view. The pool area was the busiest part of the hotel - not really relaxing but it looked like fun for the people there. I mentioned some of these observations to staff at checkout and they followed up with a partial refund, which was pretty nice of them. If you make a complaint here, it's unlikely to remain ignored. Lesson learned: Hazelton and Trump have raised the bar of my expectations for luxury hotels in Toronto. FS isn't shabby, but I'd think twice before re-booking.
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