I hired Water Treatment Technologies to repair a leaking water softener. The unit was diagnosed with a leaking bypass, and it was replaced at a charge of over $180. A few days later I returned to the home, opened the garage, and found a small puddle of water around the water softener. WTT returned, and after examining the unit said that the tank was cracked, and the whole unit must be replaced. I asked why the bypass was replaced if the tank was cracked, and the tech told me that someone must have moved the unit. I explained to him that the house was vacant, and there was nobody to move it. Ghosts? Probably not. I asked if the money charged could go toward a new unit, but I was told that they don't do installs or refunds. But they do preform ripoff"s. OK he didn't say that last part, I just assumed it.