First time trying after my husband had tried one at another location for a lunch meeting. He was bummed to find out you can't order the lunch for dinner. Even though they serve sandwiches for dinner and lunch.
My burger (should have been simple) was rare when it came out. Now i'm not a picky eatter but when my burger is nothing but Red-Pinkish on the inside, I'm n Not what I ordered at all. They took it back and while my husband ate dinner I sat there, so it didn't get cold. When he was done my burger came back - same one, cooked a little better. But there's just something about getting the same one and seeing it rare that you aren't hungry anymore. I picked the good pieces off of it. And I ate while my husband sat and watched me.
Manager even was making his rounds and saw me waiting - just asked if I had something coming out.
Waiter was nice and efficient but my frustration was we didn't get ANYTHING for the inconvenience. Not half off or a coupon for an appetizer next time. No free dessert. Not even $2 off. Something would have been a nice gesture to get us to walk thru that door again.