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  • I walked in, tried to order a "create your own salad" and walked out. I simply asked for extra lettuce in my salad for an extra fee and was told that they don't offer extra lettuce, that my request would result in my being charged the full price of an additional salad. I told the server that I didn't want another salad, I just wanted a little bit of extra lettuce and I am OK paying an up charge for it, but she explained to me that "their portions are perfectly sized" and that extra lettuce was not an option for me. How do you have a salad bar and not give people what they want when they are willing to pay a reasonable extra charge for it? My group and I just stopped right there and walked out. Can you imagine if I wanted extra tomatoes? I would have to buy 2 more salads just to get them! Customer acquisition is the highest expense of any restaurant and they just let us all walk right out, and none of us will ever go back.
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