It didn't start out so well. They lost our call ahead seating but it wasn't very busy and they seated us in about five minutes. Nobody came to serve us. After 7-10 minutes of waiting, a waiter finally stopped over to see if we had been greeted. This is where it gets better.
Tony quickly took our drink orders, asked if wanted appetizers and offered to take our entree orders if we were ready. He said he would straighten everything out. The manager quickly came over and apologized. She offered to buy us two free appetizers. Before she could walk away, we were served complimentary meatballs. Free asparagus, chicken lettuce wraps, and two orders of mozzarella quickly followed.
Although Tony was rushed by adding an extra table, he gave us all the attention we needed and never missed a thing. Both managers stopped by and made sure things were great. I've never been so well attended to in my life, and I've been to some incredibly nice steakhouses. Kudos to the staff and management for completely turning around a bad experience.
The pollo Rosa Maria and Chicken Brian were both very good, as usual. Service saved the day. Mistakes happen, but it's how you respond that dictates how the evening goes.