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  • The Luxor has gone downhill...and I'm not specifically talking about ever since its opening around 20 years ago, although much of its physical structure is showing age. No, I'm talking about the roughly 2 years and 2 months since the time I first stayed at Luxor. That first time in 2009 wasn't great either, but at least the room was clean and the service was friendly and helpful. This time, well...here's my check-in experience in a nutshell: Waiting in line for the next check-in desk to open up. One opens, and I walk towards it, noticing that the woman at the desk (her name is Shelly) doesn't beckon me over, but she also doesn't flip her sign from "Check In" to "Closed", as I'd seen others do when they closed their desks. So I walk over and wait for her to finish typing and look up, which takes several minutes. When she does look up... Shelly: "Can I HELP you with something?" Me: "Yes, I have reservations under..." Shelly (cutting me off): "Wait wait wait wait. Are you CHECKING IN?" Me (looking up at the Check In sign): "Yes." Shelly: "Hmmp." (cranes her neck to also see that the sign reads Check In) (Then, in a low and disappointed tone) "All right, well let's check you in." The rest of the conversation went about the same way. Clearly I ruined Shelly, the check-in clerk's day by approaching her and expecting to be checked in. Had I known this beforehand, I would have avoided my social faux pas by simply booking a room at a hotel where they actually like to see customers coming in to spend their cash. Unfortunately, the check-in was not the only thing that soured me on Luxor. Housekeeping skipped our room entirely the second day of our visit. The bed was uncomfortable such that I woke up sore every morning, and I'm not normally picky about beds. All in all, our room was pretty tired and far from spotless. (This was in the Towers, the part of the hotel that is supposed to be newer than the Pyramid.) Next time we will be staying elsewhere in Vegas.
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