Yes, I rated a chain 5 stars and here is why...
My coffee maker, a french press, broke the week before SB opened. My backup, a Keurig, died the next day - no warning just died, wouldn't even turn on.
SB has a drive through, I have two kids, dragging them in and out of their car seats is worse then glass in your eye. :)
Those are the reasons I went to SB, but here are the reasons why I am giving them five stars.
My first two trips through the drive through, because of high volume and new equipment malfunctions (the phone scanner wouldn't scan my phone). They didn't charge me for anything!
By the third time through the drive through they knew me and my order. My husband had a similar experience. We found the service exceptional. The staff went out of their way to make sure we had a satisfactory experience. Kudos to you Sun Prairie Starbucks. I am glad you are here. :)