Wish I had nice things to say but I can't even begin to express my frustration with this company. I bought 2 Living Social deals for my and my husband's cars and we immediately scheduled appointments. Our first appointment was for a Saturday between 8-9am. They didn't show up and weren't answering their phones until 11am when we got a call that said they were unable to make the appointment because they had a sick driver. I was understanding because I know people get sick unexpectedly.
We rescheduled both cars for the following week on different days and again, no call no show. I called them and they said one of their trucks broke down and they couldn't make it out for either appointment...
Third appointment was again, no call no show for one car and they cancelled the other (after the agreed upon time)! This time the excuse was that their appointment before was too far from mine for them to make it on time. Ugh...rescheduled...
Fourth appointment for each car was a total no call, no show. I called and they said neither car was on the schedule for the week. The girl told me she just started as the scheduler and promised that they would show up to clean our cars. She even told me there was only one other appointment on the following Thursday besides mine.
So for the fifth time I reschedule both cars, for the following Tuesday and Thursday. I called Monday afternoon and left a message to confirm Tuesday's appointment. Tuesday I called throughout the day; they never answered and never showed up for my appointment. I called all day Wednesday and left many message with no answer or return call. Thursday rolled and around and as expected, no call no show!!! Friday I called all day with still no answer. I finally gave up and got a refund from Living Social.
I understand that they may have gotten overwhelmed with business from the Living Social deal, but this is NOT how you treat customers. If they had done a good job I would've been a repeat customer, but now I will be sure to tell everyone about the complete lack of customer service or reliability.