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| - We just purchased a home that has already installed, a waterproofing system done by Ohio State Waterproofing. Their system comes with a lifetime warranty as long as the home is standing. Upon moving in and after a couple of hard rains, we came into our basement to discover water in the basement. Since we weren't there to witness, our first thought was that maybe the sump pump didn't turn on. We tested the sump pump (by pouring water in the well) and the pump came on immediately. So the pump was ruled out. We called the county out to check the waste water drains. They found a small root in the drain and we thought that solved the problem. The next day, a representative from Ohio State Waterproofing came out to look at the system again because we noticed during the second torrential downpour that water was coming out of the seams of the well where the sump pump resides. Instead of inspecting the system to determine if there is fault in the pump and well, he told me that I should seek out a plumber to snake out our storm drains because they could be clogged and he left. So we did just that, sought out a Master Plumber to come and inspect the issue. In the interim, we had a small rain and more water that flooded our basement. This time, it brought in gravel, the same gravel that surrounds the waterproofing drain pipe. The plumber inspected the storm drains and determined that there wasn't a clog or back up in those drains. We called and asked for a second person to come out, this was around the 30th of July. We were told that we couldn't get anyone out here to fix the issue until August 21st because of a shortage of people in the company. There was a follow up letter sent by the president of the company, Mr. Nick D. DiCello, stating that, basically, we need to wait. I called them after the next rainfall and told them that I needed someone to come out sooner than the 21st because the issue we were having was ruining our basement AND the items that we were moving into the basement. Another representative came out, agreed that the waterproofing system needed to be worked on, but told us that he couldn't get workers out here until September 23, 2017!!! Can you believe that I'm going to have to swim in my basement until they can fix THEIR system that they placed in and guaranteed for the life of the home??? What am I supposed to do? I can't get someone in here to fix the issue because it may void my warranty! I look on Google reviews and see that they have reviews of clients that have just had waterproofing systems installed within the last week, yet they don't have enough people to service us until September 23rd! Please take heed to this review! I have video of the sump pump coming on and water literally coming out the SIDE of the pipes in the well, not the pipe itself, and them flushing out of the well from the seams and onto my basement floor. This is an emergency and I don't believe Ohio State Waterproofing realizes how terrible this is to suggest not having someone to fix their system until the end of September. Until we get someone out sooner, I'll have to upload this video to all the website threads that I can find. Mr. Nick D. DiCello, if you or any of his staff reads this, WE NEED A SOLUTION BEFORE SEPTEMBER 23rd!
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