First time here earlier today. I have VSP insurance and in need of new glasses. I wanted to find something close to me here in town or N Scottsdale, and am very happy I tried 20/20.
Amber helped me find shapes of frames which was flattering for my face type by trying a lot of samples within the store. She also dug some more to try in her office. When that wasn't as fruitful (I'm very picky), she browsed online for me! I had a few that she found online and she has ordered samples to try in 2 days.
I will be sticking w/them due to the extra help, as I had my mind made that I would try Costco, etc.
That, to me, is great customer service and a great experience for me.