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  • I thought the old Pei Wei was okay, but didnt fully appreciate its subtle virtues until we walked in today. Sheesh. They removed all the comfy booths in favor of regimented food court tables, reduced the overall seating area, downgraded the condiment and self serve drink stations, replaced chinaware with plastic shells reminiscent of Kids Cuisine tv dinners. The whole thing is depressing. The food is worse than before - at least mine was - and as others have mentioned the portions have gone on a crash diet. Healthy upgrade, s'ppose, since my tongue informs me they've piled even more sugar and salt into their sauces - if that's possible. The limited menu is a little cheaper, I think, but doesnt approach the variety, appeal or value Pei Wei built its rather middle of the road reputation on. My bill was also screwed up. At least twice. First, they quoted the wrong remaining balance on my debit card, so I had them void the transaction and bill to another card, at which point they charged me for a phantom drink. The manager wasnt able to credit that, so voided the entire sale again and billed me a third time. I now have three receipts. It'll get straightened out and I have no problem whatever with the girl in front, or anyone who works there. But these systematic, abrupt downgrades scream customer indifference....you can almost hear the sneering boardroom banter all the way from Manhattan.
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