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| - I have always ordered from the place at this address before it became China Ok Go (China Garden back then). Same people, new company name, prices went up a little. I don't check my food because I have NEVER had a problem with my food or service. I ordered two lunch specials totaling $18.19 to be delivered. I paid and opened my food. I did not receive what I ordered. I called back to tell them and was told I was speaking to the manager. I explained what was in my bowl and it was not what I ordered. I felt as if I was being called a liar because the man on the phone did not and would not believe me. So I asked him to describe Sesame Chicken and he did. Again I tried to tell him that what he described was not what I received. I said it again, "I have pork, chicken, shrimp, rice, carrots and peas in this food box." He spoke to someone in the restaurant in his native tongue and then started talking to me again. Telling me that he gave me what I ordered. I said, "You are not listening to me. I have ordered Sesame Chicken from you guys for years and this is not what I ordered. "HE HUNG UP THE PHONE IN MY FACE! Really, this is how you treat your customers?! So I got in the car and went up there. With food in hand I went in the empty restaurant and asked to speak to the manager who hung up in my face. At the table were 3 men and 1 lady all looking at me. All 3 men looked away, the lady got up and came to the counter. She tried to be sweet but by that time I did not care. I came there to do two things, give them their food back and get a refund. She wanted to know why. I told her the same thing I described above. Then one of the guys decided to get up and come to the counter as if he cared now. No one cared when I was on the phone, so why now? Oh because I am not the liar you thought I was on the phone? She agreed after looking at my receipt that this was not the correct food. I didn't want the food remade, I wanted away from there & never to call them again! So she gave me my $ back and I did let her know that I would never order from them again. Not that it will break them, because it won't as I am just one person. I just wanted them to know and understand that treating long-time customers (+ 6 years) like this will leave you with no customers. Since none of the men confessed to being the manager to my face, one can guess they were the liars! China Ok Go really needs to be called China Ok No! Will be trying out NY City China in their place. #ChinaOkGo
Addendum: They texted me saying because of the language barrier, the employees were not understanding that I had received the wrong food. Hmmm, a manager who has a language barrier and hangs up on customers should not be the manager. I was offered: 2 free bobas with my next delivery order or I can just pick up two bobas for free.
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