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  • First of all, I am not sure what this hotel looked like before the renovation, it is breathtaking now. The class in the luxury of this hotel surpasses many Luxury places I've stayed in. Let me first start off by saying. I needed a place to stay due to and unforeseen event. The location of this hotel is amazing. Plenty of things to do for the afternoon. I made a call ahead to see if there were any rooms even available to stay at this location. I spoke with Cora. She told me that the hotel was sold out the night before. However, after hearing of our predicament she did a rush on a room and got us in early by 9 o'clock. Check-in was a breeze, and was very professional friendly and warm. Merna took great care of us. Once up in our room, the phone rang. The voice on the phone with Cora making sure all of our expectations had been met. Her warm gesture of making sure she could do anything within her power to make our day a perfect one was nothing less than amazing. She is five star all the way. After checking in and being very tired, we went to have breakfast and enjoyed another feature of this beautiful hotel. I just want to say a special thank you for making our trip and layover a good one. The next time I am back in Phoenix I know the first place I will look into when needing a room!
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