I love this place. I'm not sure what other people have experienced, however they have always been really nice to me. My technician always remembers me and even checks on my personal life. He choose quality every time even if the price is cheaper. I've never had any issues with quality, his work is so good that we have to force the acrylic nails to come off (a month later!) I just moved from NY and I don't plan on trying anywhere else!