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| - Have dealt with them more than 3 years now. Originally signed up for a special they were running on craigslist that run about $400 for voice, mail, and a tiny closet sized private office.
It was swell during the first term of my contract, but early last year they started to refuse to provide services I paid for and continued to pay for (now almost $600 per month!), they refuse to stick by their part in their own contract.
Yet they will fight you to death (or simply refuse to answer the phone, return calls or email you back) should you dare try to cancel. They make canceling nearly impossible.
In my case, last year they said I could said I could downgrade services in February (I wanted to switch from an office they don't actually provide me anymore down to their $200 a month mail and answering service), yet when I contacted them in Feb they said they "auto renewed" my contract 3 months prior "for my convenience". How can they auto renew someone who has talked to them several times about changing my service or outright canceling? Ugh!! Dishonest bastards.
Initially, I felt that Regus was very reputable as they tend to choose prestigious locations. However, when i continued to have trouble with them, I recently typed "Regus complaints" into google and was horrified at what I saw. Sadly, I now feel like I have fallen for a truly egregious, large scale scam.
These are apparently not ordinary business people making honest mistakes -- instead the online reviews and complaints I've read seem to i deed "mistakes" and dishonorable behaviors are indeed their actual way of doing business. Even when they won't provide the services, they still insist on taking your money! Selective enforcement of a contract is illegal and dishonest. Contracts are not one way -- they their to protect both parties, not so one party can suck the life out of the other, as Regus attempts to do.
I have given my contract to a local attorney for enforcement and to seek compensation for their continued nondelivery of services paid for.
So, to sum it up, I have found my experience to be horrifying and expensive -- be very careful when you approach these dishonest people. They use flashy addresses to trick you into thinking they're on the up and up.
Except for one Regus location I've used in Kirkland, Washington (which, for whatever reason is amazing) I have other locations, including the one on Howard Hughes, to be extremely dishonest. I don't know why they bother with this dumb way of doing business -- what do they hope to gain long term?
In all of my business dealings, I have found it easier to make to make long term by being as honest and helpful to customers as possible. Heck, Tony Hsieh built Zappos into a billion dollar company in just a few short years in Vegas using this very simple principle (and I have taken his training, wonderful man!) yet after year, honest businesses tend to make more and more money.
Why doesn't Regus understand this basic concept? Dishonesty only provides an advantage in the short term. It's the excellent, honest companies that survive and thrive in the long.
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