| rev:text
| - If I could give no stars, I would do that. By default, this Harris Teeter gets one star. I read through other reviews before writing this, mainly to make sure I am not overreacting to what I think are basic grocery store requirements. As expected, many people have shared similar sentiments. These are my specific issues with this HT:
* Stock: This is awful. Call this a first world problem, but when I go to a grocery store for something specific, it should be there. I understand there are sales and things can sell out (I'll touch on that more soon), but I'm first referring to simple items. For example, zucchini, sour cream, and chicken broth, to name a few. Those are items that should always be stocked. When you go to a grocery store, you would expect those to be there, right? It's like going to a movie theater and expecting popcorn to be available. These general items that I've needed, this Harris Teeter has been out of when I need it. Unacceptable. Circling back to the sale items that go out of stock. Things can sell quick when they're on sale, but even an average inventory manager and/or inventory management system can prepare for an upcoming sale. As always expected, though, sale items at this Harris Teeter always sell out quickly without any additional stock. There have been other occurrences where they have been out of olives from the olive bar.....and another time when they were out of the olive bar containers! Honestly, how do you run out of containers?
* Parking: Worst parking lot ever. Someone mentioned how unnecessary designated spots are for every type of person. I completely agree. I get what they're trying to do, but an already small parking lot can't afford to have so many unnecessary designated spots go unused. At peak hours, even the streets directly around HT are full. It sucks for anyone parking on streets because the carts lock up when you try to leave the perimeter. I get it's for loss prevention purposes, but it's an annoyance that makes an already poor shopping experience more annoying.
* Checkout Process: Long, aggravating, and inefficient. First off, they need conveyor belts. Allowing customers to put items on the conveyor belt would speed up the process for the cashier. Second, I don't personally care if my cashier likes or doesn't like each item I am purchasing. I appreciate attempts for conversation, but I'm not there for a cashier to start a conversation about every item. And finally, they need to open more lanes at peak time. The most lanes I've ever seen open at peak time is four. That's not enough. Bonus material here; the express checkout at the other entrance at the corner of Central/The Plaza? What a crap show. This doesn't necessarily fall on HT, but the 10 Items or Less requirement certainly does not apply. Especially at non-peak hours, that line should be quick as it's intended. Yet, people show up there with 20+ items. I once saw a person being checked out with a full cart of items. I lost count at 35 items. Again, not necessarily HT's fault, but it's their fault for not enforcing the rule. It's annoying and extremely frustrating having one item and looking to get in and out real quick. And why have two registers there? I've NEVER seen both registers open, EVER.
* Customer Service: Not the worst, but still poor. They've been pretty easy to deal with the many times I've had to get rain checks (see Stock issue above). However, they're never efficient. One time, there were five people in front of me as I waited to ask for rain checks. The one customer service rep (yup, only one!) didn't call for help nor did he appear to have any urgency. I waited almost 15 minutes to get to the front. That's even after the guy in front of me annoyingly left. When I got to the front, the line behind me was almost 10 people deep, but still no call for help.
Some other items to call out:
* Why stock when it's packed with customers? I feel like they've made attempts to increase their stocking, but it seems they now only do it when it's the busiest. I don't feel like this store is even that large in comparison to other HT's, so already being packed with customers makes it more difficult trying to navigate around an inefficient stocker.
* Lights off at 11:30pm. They close at Midnight, but yet they turned the lights off on me. I literally had to get my phone out to see the items I was trying to get out of the cooler. When I said something, I was told it was to conserve energy. Yeah, I get that, but during business hours?
I think that covers it for now.
All in all, I really hate this Harris Teeter. It's down the street from my house, but I honestly go out of my way to go to other locations. There is a reason this is the lowest rated Charlotte Harris Teeter on Yelp. Something drastically needs to change with this location. If we are all lucky, someway, somehow, a Publix or Whole Foods will open in Plaza Midwood.
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