I'm having my house painted and wanted to table relocated. My husband had concern how the table would be reassembled. The original installers used water putty and recommended to be used. Sent message with our concern. Kevin was quick to reply and answered the question. Scheduled appointment for 1pm however they called in the morning and they were ahead of schedule. It wasn't an issue for me, since I was home with broken ankle. :( The technicians were friendly and knowledgeable.