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| - We live 5 minutes from this location. We've ordered probably a pizza every other week for ages. In fact it's our neighborhood pizza place. This review isn't really about the pizza - the pizza is pretty darn good - it's about some ridiculous policy I was told about today and how poorly they decided to treat their regulars simply because it is New Year's Eve.
I have two kids. It's just my kids and I this NYE at home because hubby is working (in food and beverage so I KNOW how busy it can be). Knowing they are likely to be busy, I call shortly after 5 to order a plain cheese pizza to pick up. That's the extent of my order, about as easy as you can get right??
The girl answering the phone says "we won't be making any to go orders until after 830 tonight, is that OK?" Stunned, I say no, of course it's not ok ( if I wanted a pizza at 9 pm I would not be calling st 5). I ask why? Well, she says, it's because they have reservations tonight and they will be busy on NYE. How does that even make sense? Don't they normally have reservations? Isn't the point - at least in part - of reservations is to regulate the flow of orders so it's reasonable and all customers will be served? In my experience, it should actually be busier later in the evening as people who are out for the holiday (and don't have young kids to feed ) will be dining at normal times of 7 ish. As it gets later, staff will be more anxious to get out of there as well. There are so many other ways to handle this if they don't think they can hack it on NYE - limit the size of orders, offer less options for pick up, acknowledge wait times may be longer, etc. Whatever. Stupid policy. Crappy way to treat a neighborhood regular. Happy New Year Grimaldi's.
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