Food is good but not exceptional despite the hype. Seems like KSR embodies poor service as a business practice. I came here when they used to take reservations, even with one my party waited 40+ minutes to be seated. More recently tried ordering KSR for take out, be warned they never answer their phone so why offer the option?
Based on business practices alone I rather go to PAI where phones are answered and you get seated (when busy) even while waiting for a friend to arrive.
Although the Pad Thai here is good and they offer gluten free/vegan options, I'll take my business to the numerous other Thai places popping up in the city.