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  • It makes me so sad that I have to give the Palazzo location of Grand Lux 2 stars. I love Grand Lux, even though I end up leaving the restaurant overfull from all their delicious food. Why 2 stars? The service sucks here. I came here like 5 to 10 times this summer as I was playing poker tournaments at the Palazzo. With a 60 minute dinner break, I barely had enough time to eat my dinner, even though I ran from the tournament to the restaurant to put in my order. Consistently, my food didn't show up until 40 minutes after I had ordered, leaving me 20 minutes to scarf down my food and pay. Consistently they couldn't even get a basket of fucking bread to me in the first half hour of my arrival. That's just ridiculous. I came back once after the poker tournament series was over, thinking it would be better since it wasn't so slammed. I ordered a salad and a main course. I sat there forever, asking twice for a basket of bread. First thing to arrive? My main course. WHAT THE FUCK I HATE THAT! I told the waiter to cancel my salad, who wanted to argue with me that he tried to warn me that the salad would take forever. No, I asked which appetizer comes out the quickest since I'm starving, and he said they all take the same amount of time. So I got the salad instead, which does not take the same amount of time to make as the cedar planked salmon. Oh, and the bread finally came after I had started my dinner. Do yourself a favor and take a walk down to the Venetian Grand Lux so you won't be twiddling your thumbs with a grumbling stomach for a half hour.
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