About: http://data.yelp.com/Review/id/coH3861cNDWU81CE7YfiVw

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About: http://data.yelp.com/Review/id/coH3861cNDWU81CE7YfiVw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-05-04 00:00:00 (xsd:dateTime)
itemReviewed	Pep Boys
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I would like to express my sincere gratitude to the staff at this particular Pep Boys. In addition, I would like to single-out one exemplary staff member named Andy. I was driving down McKnight Road, late for a meeting, when my tire light came on. Pulling over, I sadly discovered that my driver's side rear tire was flat. Fortunately, I carry a small air compressor in my trunk and was able to inflate the tire enough to travel the 300 feet to this Pet Boys location. I met Andy at the service desk, explained my situation, and inquired about the ability to have someone look at potentially plugging my tire. He was extremely professional and sincere. He explained that all of the mechanics were currently working on other customers vehicles, and that it would unfortunately be at least 2 hours before they could get to my tire. He was very empathetic, and subsequently remarked that he would be happy to take a look at my vehicle in the parking lot to see if there was anything simple that he could do to fix the tire without needing to remove it or get my car on a rack. Fortunately, he was able to patch my tire right there in the parking lot!!! The bottom line is that Andy is a good human being. He is a gentleman, and I greatly appreciate him helping me out in my time of need. I have always been impressed with the staff at Pep Boys, but this was clearly ABOVE-AND-BEYOND service! If I had it in my power, I would give Andy a large raise. If any corporate management is reading this, I would hold onto Andy. He is a wonderful example of what your company's values and customer service should always remain. Best regards, Matthew Paulus Thomas, M.D.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Matthew

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