My 4 friends and I were in Charlotte NC and our flight was cancelled which then made us miss our connecting flight back to LAX. They set us all up in a hotel not too far from the airport so that was great...until we read the yelp reviews that the place is stinky, not clean and had bed bugs. We figured we would try it out so we called for the shuttle to come to pick us up because we had no place to stay. We sat out in the cold for 40 min when we were told it would take 15 min by hotel staff that helped us. Cold and exhausted we went back into the airport to see if there was another option. Nope. Finally after another 15-20 minutes the shuttle came and we drove to the hotel. When we got to our rooms one wreaked of smoke and had multiple hair strands (that weren't ours) on the made up beds. We walked into the other room which smelled better but had a huge beetle crawling on the wall, spider in the bed, crumbs on the night stand, hairs and dirt in the shower, and hairs and urine on the toilet. We were 5 girls that are stuck in a disgusting hotel at 12 AM, on the opposite coast. All the other hotels either full or ridiculously expensive and United would not get back to us. I will never be flying with them again.
Oh and to top it off when we got back to California we found another person last year that we know had the same thing happen to her except she slept in the bed, got bed bugs on her face and ended up going to the emergency room because of the reaction. I wish I could give them zero stars. This place is DISGUSTING. Don't ever stay there.