All I can say is wow! From the initial phone call to the service completion, I'm thoroughly impressed. The person who answered the phone (Rachel?) was polite and INFORMATIVE with what to expect during the service visit. Ronald called before arriving within the time window in a clean professional vehicle, sharp uniform and rolling carrier with tools. He tackled my Samsung frig right away and diagnosed the issues I've been having. He explained the repairs needed which all made sense to me and quoted the repair cost which was very reasonable. The error message and the accumulation of ice in vegetable drawers were resolved and he even adjusted the lower freezer drawer that didn't open all the way. I was grateful he had the sensor that needed replaced. He gave me a couple of tips for the future and all was good. Why would anyone call another company?