If you have a steak combo on your menu that costs $19, you should be able to cook the steak properly. I ordered the Petite Sirloin and Lobster Mac & Cheese for $19. The mac & cheese was OK but looked reheated. I ordered the sirloin medium and it came back completely well done. No pink whatsoever. I sent it back, waited 15 minutes and got a second sirloin. This was on the border between medium well & well done with just a bit of pink. I didn't bother to send it back since I had my 5 year old with me (he had to wait 5-10 minutes to get ketchup for his chicken strips, by the way). The salad bar is very good, everything else was mediocre or poor. No excuse for messing up a steak twice.