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  • I can see how tourists coming to party their little hearts out would find this place to be fun and exciting and even go so far as to describe it as "amazing." But no, just no. This place is the mecca of douche bags. My girls and I had a cabana this last Sunday. We got there around 2pm and I was starving so I put in a food order immediately. The server ran my card and I signed and left a 20% tip. Then I never saw her again. Around 3pm, I asked the server assistant to find our server and find out what happened to my food. He left and about 15 minutes later came back and asked who took my order because there is nothing in the kitchen for a wrap. I was livid, because I was starving and we were leaving the pool at 4pm so at this point ordering a $22 wrap was completely pointless. I told him to find our server so I could cancel the order. At around 3:45pm she came to the cabana and apologized and said she can have it made real quick. I told her I didn't want it anymore and to just cancel it. She kept insisting she could get it immediately. I said to her, if it's not here in front of me right this second, just cancel it, because w are leaving in 15 minutes!! She left and at 3:55 came back, handed it to me and walked off without a word, and it was missing half the order (chips). My friends and I ate it because we asked the server assistant if we were getting it comped and he said yes. Then my friend asked the server when she came back with the missing chips, and the server said no to comping the food. So she went and got her manager, who basically told me that because we ate it, she wasn't going to comp it. Her exact words were, "you got the food, and you ate it, so what's the problem? You're complaining just to complain." She didn't even apologize. I was speechless. I told her she needed to learn what customer service means and walked away. I'll let my credit card company handle it. Screw this ghetto-ass place!
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