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  • please do not try to under-mind your customer as if he/she is a 5 year old who's never experienced fine dining. ughhh...i don't mind being educated on stuff i didn't know, but i hate to hear excuses BEFORE food even arrives. i came with 3 of my coworkers, and none of us left happy. except the view which really isn't anything unique, everything got on my nerves. first off, service is just robotic and average at best. there's no sense of genuine friendliness all around it. the food isn't exceptional, including the desserts. we liked the grilled calamari and warm smoked duck which were from the appetizer section, but our main dishes were grossly disappointing. they had one of the worst dessert menus i've been, not even serving the most basic cakes. on top of that, the price is ridiculously inflated for the portion and ingredients used. i guess we do pay for the view and ambiance, but again, they are not anything special. however, what peeved me the most was our waiter's demeanor. even before my order of pan roasted halibut comes out, he tells me that the fish will be tough and dense. he says a lot of customers have been complaining about their halibut, and that it is unavoidable due to the nature of the fish. seriously??? i've had many halibuts in restaurants, and i don't ever recall encounting that issue before. the dish indeed came out very dry and bland, almost inedible. well, at least he set my expectations low and shut me up from complaining... each customer is expected to order at least one main entree even if he/she is not interested in going down to the viewing deck which is right below the restaurant. this is a ridiculous policy since the view from the restaurant is the same as the deck. also, the restaurant revolves, so if you are very sensitive to motion, either drink a lot of alcohol or don't drink at all.
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