Thanks to the review that Karin R. posted just a few days ago, I decided to give Sun Cellular a shot...
I'd been having problems with my tmoblie pearl blackberry for over a week but didn't feel like dealing with tmobile customer service as it can sometimes take hours and I was not feeling so patient.
So, I called in first and spoke with Matt... he told me that it sounded like my problem was that I needed a new speaker and that they could probably fix it but wouldn't know for sure unless I brought it in. He also told me that they would not charge me if they could not fix the problem. Deal!
Instead of dealing with the people at tmobile and probably spending hours on the phone, I was in and out of Sun Cellular in half an hour. For only $35, it was well worth it! My phone is fixed and it was hassle free! I was even able to catch a few minutes of Oprah on the tv in the shop while I waited!
Matt helped me out and I met the owner, Dan, as well... While I waited, several other customers were in and out and I witnessed the excellent customer service Sun Cellular provided. I highly recommend dealing with Sun Cellular next time you have cell phone issues - it's hassle free, reasonably priced, and so much better than being treated as just a number when working with your carrier. Thanks again for the recommendation, Karin R!