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  • Service Department: The Service Department are unhelpful and unprofessional. Never have a seen a group of people who don't know what they are doing. I called regarding my warranty and the service guy, Tony/Anthony was rude and unhelpful. Instead of the guy answering my question regarding if I was qualified to receive tire service for a nail that was in my car he gives me the "yay yay" you are qualified with our even looking up my information. I need to know this information so that I didn't need to go to the dealership since it would be over an hour out of my time (mind you, I do not live in Vegas anymore). I get to the dealership at my current state and they tell me, that they don't know what the Vegas dealer ship is talking about they have never heard of a tire warranty for removing a nail. I called up Tony/Anthony again at the Planet Nissan service department tell him that I was at the dealership, he tells me, "what are you calling me for, they can pull it up on their computer with your VIN info." I told him, the info he told me was wrong and I let him talk to the service department in my current state who corrected and told they Planet Nissan service department the page and location where I was not covered. Had I known the information I would not have wasted time going to a dealership but instead when to the Goodyear to replace my tire. My advice to you is to avoid the Planet Nissan Service department at all cost. Until they get service reps who know what they are talking about and who care about the customers, you should go someplace else to service your car.
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