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  • I don't think I've ever given one star to a place I've never stayed at before. My fiancĂ© and I missed our connecting flight in Charlotte and were stuck there overnight. The airline gave us a voucher to stay at Embassy Suites for the night. We were a little disappointed not to be going home that night but were at least happy they put us up in a nice hotel... .... or so we thought. Fast forward to our 30 minute wait time outside by the hotel shuttles. We saw other hotel shuttles come by twice and still no Embassy Suites, so I called to find out where the were. We were assured that they were "en route" and they finally showed up ten minutes later. We finally got to Embassy Suites and were not greeted by anyone. There were two employees standing at the front casually chatting with each other and not bothering to acknowledge our presence. Finally, someone came from the back and I gave her my voucher. She then told me that all of their airline rooms were full for the night. I clarified with her that they had rooms available, just not one that the airline had paid for. I expressed my confusion since I was holding a voucher for the Embassy Suites and she told me there was nothing she could do and proceeded to just stare at me. I asked her what we were supposed to do and she went in the back for a few minutes. When she came back, she instructed me that she called the hotel down the street and they had vacancy, and that we would need to stay at the Ramada Inn down the street instead (see separate review.) We had to ask for a ride from the shuttle driver there and luckily he hadn't left for the airport yet. We were stressed, exhausted from travel, and just wanted to stay in a nice hotel. Embassy Suites did nothing to help our situation and I suspect that a simple phone call to the airline would have allowed us to stay there. If I ever find myself in Charlotte again, I will most definitely steer clear of their terrible service.
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