Here we go again they get us on the plane send us out to a field then wait for a hour or so. How can the weather always be bad going to San Francisco. The best part is they tell us to stay off our phones but a lot of us are late for business appointments. Doug Parker sure forgot about customer service he just wanted to be so big that it doesn't matter if he treats his loyal member like crap. I been flying American west for 25 years maybe it is time to try SW