I like to come here to study sometimes and order a nice tall glass of ice and a bottle of coke. Here's the break down:
The food: really bad. I've eaten here a few times and the food runs on a scale of really bad to mediocre. I made the mistake of ordering poached eggs and they served them in the plate without draining them and my plate was covered in water. Ew. The mashed potatoes and gravy are edible. The desserts are nice and the coffee drinkable.
The service. No table service, (might be on the patio not sure) it's all cafeteria style. The guys and gals at the counter are ok, not overly friendly.
The space: big open concept with couches at the back. Good place for kids as the place isn't cramped so they won't be bored silly having to sit still. The patio is also really large and a great spot on bloor.
The result: don't expect much from the food but come for the great space and maybe a dessert.