Bummer to read such negative reviews about a business I've never been disappointed by.
First off, Hobby Lobby has just about *everything* you could possibly buy at Michaels, Pier One, and Party City all in one big store. Second part - their prices are great! I have bought lots of whos-its and whats-its for home decoration, crafts, gifts, etc that are very well priced and that I know I'd find more expensive at any of the above-mentioned stores.
After those 2 main points of huge selection and great prices you have customer service. I have never had a problem here with bad service, in fact I find the staff really friendly and willing to help navigate the store.
The lines may have been long a few times before, but not so bad that I'd say "eff it, I'm not coming back".. nor that I'd be furious about. Honestly, the only big negative I could find was that I want to buy too many things when I come here because they have so many cool things for the house and for crafts.. but is that really a negative??
I'm a fan of this place and I'm not even a house-wife!!