Amazing all around! They took adequate amount of time to make sure I was happy with the alterations they would make to my expensive jeans. They said I could pick them up the next day, and they were extremely nice and funny. When I picked them up, I was pleasantly surprised that the stitching even matched the unique color that the rest of the jeans had. And they looked great! The price was reasonable, and they even made me laugh when I was leaving. I will definitely return!