We worked with Derek Taylor at ONCU for our original mortgage 2 years ago because they had the best rates by far, and we had a phenomenal experience. When we decided to refinance this year, we went back to Derek for the refi as well. ONCU still had the best rates I could find and are awesome to work with. Both times the process was made very simple. Derek was very personable, helpful, and quick to respond to questions. We have been extremely happy with our experience for both loans and would highly recommend Derek and ONCU for any mortgage loans.